housing subsidy

I am very unhappy with the service I have been getting from FLISP, I did my application online as instructed from one of the flis employees by the name of Mathews Sidu. I got an error when I selected submit he than advised myself and my estate agent to send my application to him via email, I attached all the necessary documents and sent it on the 10 March. Mathews had forwarded it to someone by the name of Phemelo who is also a FLISP employee. I did a follow up In April and they lady who I spoke to over the phone advised she could not see my application and will consult with Phemelo. On the 3rd of May I got an sms and phone call from FLIPS saying asking for my a certified copy of my daughter's birth certificate of which I did send on the 10th March, I resent it and did a follow up last week and they lady who I spoke to at the call center advised she will do a follow up and I should have feedback this week, when I called today the gentleman I spoke to advised that my application was only processed on the 3rd May and I have to wait 21 working days for the outcome. This is very unacceptable! I need feedback as soon as possible. I app**** because they bank valued the property at a lower amount and I need flisp to cover the difference, the bond is registration this month and I do not have the difference to make up the full amount and the conveyancing attorneys is awaiting feedback.