bad service and no assistance

very bad service i app**** for flisp last year October however i kept on following up they kept on requesting documents which i provided, made a follow up and no assistance was given they all are dropping call even the receptionist ,my application was only put on the system in July since October 2024 ,tried to follow up check to check how far is the application their consultants and the manager are not responding to the email when you call their line they just greet and hangup ,their service is very much terrible i would understand if it happened only once but this behavior happens all the time one tries to reach out to the business .