Shocking or rather No Service for a Service fee

I booked a flight through [URL Removed] on 20 Jan 2015. After submitting my credit card details I received a booking confirmation. At the airport Mango said that they had no record of us. When phoning flightsite's call center they said they could see our booking but had no idea why it was cancelled.<br> <br> We had to book last minute flights at an excessive price and had to arrange for a flight back a day later because no flights were available. The flights alone cost us R2500 more let alone the additional flight costs, car hiring costs and an additional night. And then above all this I see that flightsite has the audacity to still charge a service fee??? For what?<br> After going through laborious calls to the call center and no help a customer services manager \assisted"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;62812;898;13;2;0;0;0;0;2;NULL;NULL;NULL;15/06/14 18:55;15/06/19 12:06;Pathetic Ford on Social media ;;;***;via Twitter, of which Ford South Africa is very active, I requested some information on which I am flat out ignored. Ford South Africa on twitter does not ignore you if you are a tv/radio personality or some sort of fashion model\ . I can only assume that they spend millions more than normal consumers. No? At Fords refusal to answer a basic query from this joe soap; just 4 days later). Imagine I had a serious issue with the car; would I be flat out ignored then? <br> Unfortunately it also seems the vehicle has lost more than 50% of its value 50;000kms and 2;5years later! """