Flightsite Nightmare!

On 25 November 2021, I purchased Flight vouchers on the Vodabucks store. I received an sms with steps on redeeming the vouchers as well as a code. I duly went on to the mentioned website and selected the vodabucks tab and entered my code. The voucher was deemed non existant and so I emailed vodabucks and ***********.

I then received an email from a carmen from flightside who was going to assist me with our booking. In the middle of that I asked her if she could rather call to finalize even though I had given all the details. At 16:05 I called Flightside and casey informed me that Carmen had left and would only assist me the following day. there was a gentleman Walter who was also copied in all the emails and I was told he was on a call to which I responded I would hold. After 15 minutes Casey returned to the call and informed me that Walter would not be taking my call as he was busy with a customer in Istanbul, I responded that it was fine and that I would hold and she then told me she wanted to switch off her laptop and would cut the call. The standard working hours on the website are shown as 08:00 to 17:00. I am very disappointed in the level of service I have been given and actually wish Vodacom would fix the code error on Flook so that one can do the booking on there themselves!