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Sanelle N

1 reviews | Active since Aug 2015

21 Aug 2015, 12:39

Where did our money disappeared to?

Our family received a Beachcomber(BC) quote from Flight and Tours(F&T) for a family holiday in Mauritius. We accepted the quote and had to pay a deposit (HUGE amount) to her to secure the flights and acc. at BC. <br> They led us to believe the money were deposited into BC's account & that BC issued our flights. (Bets emailed Air Mauritius flight details - not on BC's docs)<br> Phoning BC for a special request on our \paid booking""; nothing was confirmed or booked<br> We queried the flights (she emailed) at the airline - they confirmed the flights weren't booked through BC; but through F&T themselves.(Never communicated this to the client)<br> F&T gave us e-tickets to proof that they did indeed issued flights; just to find out a week later at the Airline that the flights were cancelled by F&T & the e-tickets meant nothing. Bets again;did not communicate this to the client<br> We asked her for our money back;as the client-agent trust relationship was broken beyond repair. She said will pay the money- but we haven't received a cent! Maybe steps will need to be taken if not sorted... Flight and Tours: ***/ ***/ ***"""

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