IJ
Isabel J
1 reviews | Active since Aug 2020
05 Aug 2020, 21:04
You must query any shortfall ...
Although I got my refund I had to query a shortfall of R1 845.00 before it was also paid back to me. I was told it was for non refundable taxes, and when i demanded detailed information, it was miraculously refunded!! If I hadn't queried it Flight Centre would have kept it - that's **********!!!
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Replies (2)
Flight Centre South Africa's replyOfficial
06 Aug 2020, 07:15Dear Isabel J
The experience you shared is never what we want for our customers. We definitely want to get to the bottom of what went wrong here. Our Customer Experience team will be in touch with you.
~Emily
The experience you shared is never what we want for our customers. We definitely want to get to the bottom of what went wrong here. Our Customer Experience team will be in touch with you.
~Emily
Flight Centre South Africa's reply06 Aug 2020, 07:15
Official
Dear Isabel J
The experience you shared is never what we want for our customers. We definitely want to get to the bottom of what went wrong here. Our Customer Experience team will be in touch with you.
~Emily
The experience you shared is never what we want for our customers. We definitely want to get to the bottom of what went wrong here. Our Customer Experience team will be in touch with you.
~Emily
Flight Centre South Africa's replyOfficial
06 Aug 2020, 13:01Dear Isabel J
Kindly accept our sincerest apologies for the inconvenience experienced. In line with the feedback shared with you, we greatly appreciate the opportunity to learn from your experience. We deeply regret that you had been disappointed and hope to regain your faith in future.
~Emily
Kindly accept our sincerest apologies for the inconvenience experienced. In line with the feedback shared with you, we greatly appreciate the opportunity to learn from your experience. We deeply regret that you had been disappointed and hope to regain your faith in future.
~Emily
Flight Centre South Africa's reply06 Aug 2020, 13:01
Official
Dear Isabel J
Kindly accept our sincerest apologies for the inconvenience experienced. In line with the feedback shared with you, we greatly appreciate the opportunity to learn from your experience. We deeply regret that you had been disappointed and hope to regain your faith in future.
~Emily
Kindly accept our sincerest apologies for the inconvenience experienced. In line with the feedback shared with you, we greatly appreciate the opportunity to learn from your experience. We deeply regret that you had been disappointed and hope to regain your faith in future.
~Emily