GI
Glynnis I
1 reviews | Active since Jul 2024
23 Jul 2024, 15:56
Wrong spelling of the surname
Since yesterday have been battling to get the surname corrected on my ticket as l Made a mistake pressed wrong key and up to now have not received any feedback in terms of the correction
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Replies (1)
Flight Centre South Africa's replyOfficial
23 Jul 2024, 16:03Thanks for reaching out to us, Glynnis. Name changes need to be done and authorised by the airline directly before our team can assist. This does mean that they would need to reach out to the airline which can take several days to receive a response.
We sincerely apologise for the frustration it has caused. We'll look into the delay and have our team reach out to you. ~L.V
We sincerely apologise for the frustration it has caused. We'll look into the delay and have our team reach out to you. ~L.V
Flight Centre South Africa's reply23 Jul 2024, 16:03
Official
Thanks for reaching out to us, Glynnis. Name changes need to be done and authorised by the airline directly before our team can assist. This does mean that they would need to reach out to the airline which can take several days to receive a response.
We sincerely apologise for the frustration it has caused. We'll look into the delay and have our team reach out to you. ~L.V
We sincerely apologise for the frustration it has caused. We'll look into the delay and have our team reach out to you. ~L.V