Worst travel service - I will not make the mistake of using Flight Centre again!

Due to incorrect visa requirements communicated to us by Flight Centre, we have had to cancel a trip to attend a wedding at the last minute, as a result of the visa being denied. Standard travel insurance doesn't cover visa issues and we are having to change the flights to another time that allows us to apply for correct visas, just so we can get back some of the value of what we've already spent. The really cruel part is that we are missing the wedding. We've already incurred financial losses due to this last minute cancellation on accommodation, but on top of this Flight Centre expects us to pay for these flight changes ourselves.

The online consultants are clearly trained to keep advising customers to cancel bookings instead of changing the booking as we have been told numerous times to cancel and book different tickets after explaining clearly that we don't intend to do so. Most people don't have thousands of Rands to just write off and spend again, but the online consultants don't seem to care. It takes a rude email everyday to simply get them to reply to the previous days' requests. It has been a most tedious process trying to change the flights as it is nearly impossible to get the online consultants to commit to anything. The tickets have still not been changed and our previously booked flights are meant to depart in 6 days. We've been in communication with Flight Centre since last week already.

Based on this experience I will never book any travel with Flight Centre again and will continue to advise others to avoid doing so. You've ****** a moment to celebrate the wedding of close friends from us with your poor service and lack of expertise. Shame on you!