Worst Travel Agent in the World Zanri De Lange Flight Center Pavilion

I recently booked a trip to Vietnam this December with Flight Center Pavillion . Zanri De Lange was the consultant allocated to the case. Zanri provided us a quotation which fluctuated daily. Once we reached a consensus becasue prices were increasing every second, I proceeded to make payment for the deposit to purchase the flights and deposit for the tour (approximately 70K). Even though, the quotation provided indicated that payment could be made in early December, Zanri tried to persuade me to make full payment claiming that the tour company can only provide an invite letter upon receiving full payment. I made payment of the deposit on the 31st of August 2023. I was not informed that the tour price was valid until the 31st of August 2023. As payment reflected later than the 1st September 2023, Zanri is now saying the price has gone up and now we need to pay an extra R20K for the trip a whopping 17% more than we had budgeted for. Despite being sent records of payment indicating that payment was made on the 31st August 2023, Zanri refuses to even negotiate with the Tour Company. Zanri keeps pushing other travel dates now when we were firm on our dates of travel. It almost feels intentional that Zanri is trying to drive the prices up to make more commission.