1 reviews | Active since Feb 2018
WORST SERVICE - TRAVEL AGENT FLIGHT CENTRE
I am disgusted that I have made bookings in June 2022 with Flight Centre, Clearwater Mphumi, Manager Of the Branch, and Paige for my full Itenirary to Durban and Cape Town. I paid for the airline tickets in July in total and I have a due date stipulated as to when I have to make payment to the Southen Sun hotel Cape Town or Harbor Bridge hotel, Suites were booked. The quote was provided with set dates to make payment. Only to discover, my booking was never confirmed and I have to change hotel accommodation at this late stage, costing me R10,000 more than anticipated. As one of their loyal customers, their regional manager informs me it's a training issue??? which I have to pay for. Hell now?? I need them to take accountability for their mistake and be financially compensated for the amount they now want me to pay. After I was in their offices, meeting with the manager and informing me that the balance payable is X which I paid immediately, after I accepted their mess up, I got an email today that I need to pay an additional R9600. I believe they have to accept accountability. I will warn anyone making use of flight center services BE WARNED you could be taken for a ride or your booking will not be confirmed?? I AM SO UNHAPPY, I COULD GIVE A REVIEW OF (-5)
Thank you for bringing your concerns to our attention and we are sad to hear that you have not had a great experience.
We have shared your details with our Customer Experience team who will be in contact with you to assist with looking into the matter during working hours.
~L.M
Thank you for bringing your concerns to our attention and we are sad to hear that you have not had a great experience.
We have shared your details with our Customer Experience team who will be in contact with you to assist with looking into the matter during working hours.
~L.M
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to Antoinette Turner, the area leader, to address the matter. She has also expressed sincere regret that his service has left you less than satisfied.
According to our records, payment has been made by you to the value of R9188.99 at the Clearwater store on the 17th of October 2022. Our store manager has also expressed that a gift basket of your choosing was given to you as a gesture of goodwill to further apologise for the system issue that resulted in this complaint. The system issue has been reported and fixed so that such an instance will not occur again.
Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers in a timely fashion.
I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers.
Please do not hesitate to contact us again should you require further assistance as we remain at your disposal.
~C.M
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to Antoinette Turner, the area leader, to address the matter. She has also expressed sincere regret that his service has left you less than satisfied.
According to our records, payment has been made by you to the value of R9188.99 at the Clearwater store on the 17th of October 2022. Our store manager has also expressed that a gift basket of your choosing was given to you as a gesture of goodwill to further apologise for the system issue that resulted in this complaint. The system issue has been reported and fixed so that such an instance will not occur again.
Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers in a timely fashion.
I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers.
Please do not hesitate to contact us again should you require further assistance as we remain at your disposal.
~C.M