JM
Jancke M
1 reviews | Active since May 2020
11 May 2020, 16:28
Worst service ever
The worst service ever! I was unable to travel due to Covid-19, I requested that my ticket be refunded - with cancelling my ticket I was told that I would not receive the full amount back (some penalty), which I was fine with. I have now been waiting nearly 3 months for my refund, I feel I have been extremely patient. Whenever I email or call for an update, not one person seems to know what's going on. I will never use this service again and I would not recommend them to anyone. *********** and unprofessional.
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Flight Centre South Africa's replyOfficial
11 May 2020, 16:55Dear Jancke M
Thank you for letting us know that you have been disappointed by your experience. This is sincerely never what we want for our customers and we appreciate you sharing your frustration with us.
During what is undoubtedly an incredibly challenging time for the travel industry, a great number of airlines and holiday providers are assisting with an unprecedented number of refund queries. Although we remain mindful that delays may affect your refund application, we would like to ensure every option has been explored in the processing of your application.
If you can please share the details of your booking with us through customerATfctg.co.za and a Customer Experience expert will be in contact with you directly.
~Emily
Thank you for letting us know that you have been disappointed by your experience. This is sincerely never what we want for our customers and we appreciate you sharing your frustration with us.
During what is undoubtedly an incredibly challenging time for the travel industry, a great number of airlines and holiday providers are assisting with an unprecedented number of refund queries. Although we remain mindful that delays may affect your refund application, we would like to ensure every option has been explored in the processing of your application.
If you can please share the details of your booking with us through customerATfctg.co.za and a Customer Experience expert will be in contact with you directly.
~Emily
Flight Centre South Africa's reply11 May 2020, 16:55
Official
Dear Jancke M
Thank you for letting us know that you have been disappointed by your experience. This is sincerely never what we want for our customers and we appreciate you sharing your frustration with us.
During what is undoubtedly an incredibly challenging time for the travel industry, a great number of airlines and holiday providers are assisting with an unprecedented number of refund queries. Although we remain mindful that delays may affect your refund application, we would like to ensure every option has been explored in the processing of your application.
If you can please share the details of your booking with us through customerATfctg.co.za and a Customer Experience expert will be in contact with you directly.
~Emily
Thank you for letting us know that you have been disappointed by your experience. This is sincerely never what we want for our customers and we appreciate you sharing your frustration with us.
During what is undoubtedly an incredibly challenging time for the travel industry, a great number of airlines and holiday providers are assisting with an unprecedented number of refund queries. Although we remain mindful that delays may affect your refund application, we would like to ensure every option has been explored in the processing of your application.
If you can please share the details of your booking with us through customerATfctg.co.za and a Customer Experience expert will be in contact with you directly.
~Emily