BK
Bernady K
1 reviews | Active since Jul 2022
12 Jul 2022, 08:36
Worst service after they receive payment.
After a holiday that was suppose to cost R25000 pp for 7 nights we ended up paying R40 000 pp for 7 nights. After all this a week before our holiday our flights have again been changed and our 7 day holiday is now a 6day holiday with flights departing in the middle of the night. We requested that they arrange a late checkout with the hotel as we paid all inclusive for 7 nights and only receive 6 nights but yet they refuse leaving us stranded from 10am till 12pm. Flight centre is unhelpful in this regard and simply states they pay a 3de party and are unwilling to help in any way or form after receiving payment. Will never make use of their services again.
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
12 Jul 2022, 08:58Dear Bernady K,
Thank you for taking the time to let us know that you have been disappointed with the feedback and service provided. We would never want you to feel this way after making your booking. We are mindful that many suppliers have changed their schedules and that this has impacted our customers largely. Regrettably, sometimes the options that have been offered by the suppliers are the only ones we have and would need to adhere to these.
We have noted that you have been in touch with our Customer Experience team. Please expect further communication from them as they would like to look into this and assist.
~A.C
Thank you for taking the time to let us know that you have been disappointed with the feedback and service provided. We would never want you to feel this way after making your booking. We are mindful that many suppliers have changed their schedules and that this has impacted our customers largely. Regrettably, sometimes the options that have been offered by the suppliers are the only ones we have and would need to adhere to these.
We have noted that you have been in touch with our Customer Experience team. Please expect further communication from them as they would like to look into this and assist.
~A.C
Flight Centre South Africa's reply12 Jul 2022, 08:58
Official
Dear Bernady K,
Thank you for taking the time to let us know that you have been disappointed with the feedback and service provided. We would never want you to feel this way after making your booking. We are mindful that many suppliers have changed their schedules and that this has impacted our customers largely. Regrettably, sometimes the options that have been offered by the suppliers are the only ones we have and would need to adhere to these.
We have noted that you have been in touch with our Customer Experience team. Please expect further communication from them as they would like to look into this and assist.
~A.C
Thank you for taking the time to let us know that you have been disappointed with the feedback and service provided. We would never want you to feel this way after making your booking. We are mindful that many suppliers have changed their schedules and that this has impacted our customers largely. Regrettably, sometimes the options that have been offered by the suppliers are the only ones we have and would need to adhere to these.
We have noted that you have been in touch with our Customer Experience team. Please expect further communication from them as they would like to look into this and assist.
~A.C
Flight Centre South Africa's replyOfficial
12 Jul 2022, 10:40 Dear BernardyWe are sorry to hear of your disappointment with the recent changes to your holiday booking and the feedback provided on the matter.In the confirmation of your travel, Flight Centre acts as an agency and confirms your travel arrangements with third-party service providers as stipulated in our booking terms and conditions. Unfortunately, schedule changes are unforeseen events that we could never have predicted and neither do we have control over their occurrence. We can ascertain that the measures were taken in an attempt to assist with your booking, notably the change in your airport transfer to a later time in the day and arrangements were confirmed with the hotel for the holding of your luggage by them until that time. Any late check-out will be to your account.We always recommend travel insurance through a third-party service provider to our customers to cover expenses that may arise due to unforeseen events such as flight cancellations, schedule changes or closure of third-party service providers' businesses. We sincerely regret the inconvenience experienced and we can assure you that we would never leave our customers stranded nor would we refuse them assistance. Our Customer Experience team remains available to you for any further assistance or clarification of the matter.
~L.M
~L.M
Flight Centre South Africa's reply12 Jul 2022, 10:40
Official
Dear BernardyWe are sorry to hear of your disappointment with the recent changes to your holiday booking and the feedback provided on the matter.In the confirmation of your travel, Flight Centre acts as an agency and confirms your travel arrangements with third-party service providers as stipulated in our booking terms and conditions. Unfortunately, schedule changes are unforeseen events that we could never have predicted and neither do we have control over their occurrence. We can ascertain that the measures were taken in an attempt to assist with your booking, notably the change in your airport transfer to a later time in the day and arrangements were confirmed with the hotel for the holding of your luggage by them until that time. Any late check-out will be to your account.We always recommend travel insurance through a third-party service provider to our customers to cover expenses that may arise due to unforeseen events such as flight cancellations, schedule changes or closure of third-party service providers' businesses. We sincerely regret the inconvenience experienced and we can assure you that we would never leave our customers stranded nor would we refuse them assistance. Our Customer Experience team remains available to you for any further assistance or clarification of the matter.
~L.M
~L.M