CM
Charlotte M
1 reviews | Active since May 2022
17 Jun 2025, 10:38
WORST REFUND PROCESS!
Getting a refund from this company is total nightmare.
South African Airways refunded my money to them. To date a refund still has not been processed to me the only feedback I get is we are still waiting on the airline. This Morning Primo or Bruno confirmed to be that flight centre has indeeed received the funds.
Why is refunding my money such a long process? I will never use this company to purchase an airticket again. And I suggest whoever is reading this stays away from this company!
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
17 Jun 2025, 11:01Good day Charlotte M
Thank you for reaching out to us.
We are sorry to hear about your experience. We will ensure a Customer Experience Expert gets in touch with you to further assist.
Regards ~T.M
Thank you for reaching out to us.
We are sorry to hear about your experience. We will ensure a Customer Experience Expert gets in touch with you to further assist.
Regards ~T.M
Best regards,
Flight Centre South Africa's reply17 Jun 2025, 11:01
Official
Good day Charlotte M
Thank you for reaching out to us.
We are sorry to hear about your experience. We will ensure a Customer Experience Expert gets in touch with you to further assist.
Regards ~T.M
Thank you for reaching out to us.
We are sorry to hear about your experience. We will ensure a Customer Experience Expert gets in touch with you to further assist.
Regards ~T.M
Best regards,
Flight Centre South Africa's replyOfficial
17 Jun 2025, 15:30Dear Charlotte.M
Thank you for your message. We understand your frustration and sincerely apologise for the inconvenience caused by the delay in your refund.
Please allow us to clarify the refund procedure as outlined in our terms and conditions:
“All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider.”
In your case, the relevant provider is South African Airways (SAA). According to SAA's own refund policy:
“SAA ticket refund processing times vary. If the ticket was purchased through a travel agent, the agent handles the refund application, and the processing time is also around 60 working days from the date of submission to SAA.”
We understand how delays like this can be incredibly frustrating. Please rest assured that your refund has been escalated through the appropriate channels. We would like to confirm that our Online Admin team has reached out to you earlier today with a refund consent form and full details regarding the refund process.
We truly regret the negative impression this has created and hope to be able to resolve this matter to your satisfaction. ~C.M
Thank you for your message. We understand your frustration and sincerely apologise for the inconvenience caused by the delay in your refund.
Please allow us to clarify the refund procedure as outlined in our terms and conditions:
“All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider.”
In your case, the relevant provider is South African Airways (SAA). According to SAA's own refund policy:
“SAA ticket refund processing times vary. If the ticket was purchased through a travel agent, the agent handles the refund application, and the processing time is also around 60 working days from the date of submission to SAA.”
We understand how delays like this can be incredibly frustrating. Please rest assured that your refund has been escalated through the appropriate channels. We would like to confirm that our Online Admin team has reached out to you earlier today with a refund consent form and full details regarding the refund process.
We truly regret the negative impression this has created and hope to be able to resolve this matter to your satisfaction. ~C.M
Best regards,
Flight Centre South Africa's reply17 Jun 2025, 15:30
Official
Dear Charlotte.M
Thank you for your message. We understand your frustration and sincerely apologise for the inconvenience caused by the delay in your refund.
Please allow us to clarify the refund procedure as outlined in our terms and conditions:
“All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider.”
In your case, the relevant provider is South African Airways (SAA). According to SAA's own refund policy:
“SAA ticket refund processing times vary. If the ticket was purchased through a travel agent, the agent handles the refund application, and the processing time is also around 60 working days from the date of submission to SAA.”
We understand how delays like this can be incredibly frustrating. Please rest assured that your refund has been escalated through the appropriate channels. We would like to confirm that our Online Admin team has reached out to you earlier today with a refund consent form and full details regarding the refund process.
We truly regret the negative impression this has created and hope to be able to resolve this matter to your satisfaction. ~C.M
Thank you for your message. We understand your frustration and sincerely apologise for the inconvenience caused by the delay in your refund.
Please allow us to clarify the refund procedure as outlined in our terms and conditions:
“All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider.”
In your case, the relevant provider is South African Airways (SAA). According to SAA's own refund policy:
“SAA ticket refund processing times vary. If the ticket was purchased through a travel agent, the agent handles the refund application, and the processing time is also around 60 working days from the date of submission to SAA.”
We understand how delays like this can be incredibly frustrating. Please rest assured that your refund has been escalated through the appropriate channels. We would like to confirm that our Online Admin team has reached out to you earlier today with a refund consent form and full details regarding the refund process.
We truly regret the negative impression this has created and hope to be able to resolve this matter to your satisfaction. ~C.M
Best regards,