Worst Feedback and No Feedback
<p>I have put a request a call on your website about 3 or 4 weeks ago, the next day someone tried to call me and since then I had no phone call or email from the request a call again.</p> <p>I went to Flight Centre in Menlyn and we were helped by Lisa on the Friday night. She said she will send me the information by latest Monday or Tuesday. It is now 3 weeks later and I am still waiting for the information.</p> <p>I tried to phone the call centre number, I was helped by a Lucky from Pretoria and his service was great. However I told him I am interested in the Thailand package he must email me the details and information as we really want to take it and again 2 weeks later I am still waiting. I did phone Lucky again he was not available and left a message for him to call me back, so now he never phoned me back again or did any follow up.</p> <p>How do you expect to do business like this? How many other clients do you treat like this? You are forcing me to use another travel company because of your staff being ***********.</p> <p>Even if they work on commission, do they get so much commission not to care about their client service and not to follow up? I really still want a holiday but why should I continue to book through you guys if you can not even send me an email with the quotation I am asking for? Why can you not even follow up with me? </p> <p>I feel really dissapointed in your service and people out there should know that you do not care about your client service and to help them find their dream holiday.</p>