Worst experience with lack of transparency and accountability

I'd give it 0 stars if I could. I am deeply disappointed with my recent experience with Flight Centre. What should have been a simple travel booking turned into a frustrating and costly ordeal.

Firstly, the service fee policy is vague and lacks transparency. The term “reasonable service fee” is used, yet no specific amounts are disclosed upfront. I was shocked to discover just how excessive the final charge was, especially given the subpar service provided.

Secondly, the booking process was riddled with careless errors, including incorrect spellings of names on documents – despite me providing copies of official IDs. This could have caused serious issues with travel arrangements had I not caught the mistakes myself.

Furthermore, I was offered no flight alternatives or options, leaving me with a sense of limited choice and poor flexibility. For a company that promotes travel expertise, the service was anything but professional.

Even after raising these concerns, the response from customer experience was dismissive and generic, offering no accountability or effort to rectify the situation.

I have signed the refund form to bring closure, but I leave this experience feeling misled and overcharged. I sincerely hope Flight Centre reconsiders its approach to transparency, accuracy, and customer care, because what I experienced fell far short of acceptable.