KK
Koketso K
1 reviews | Active since May 2023
23 May 2023, 11:51
worst experience ever
had the worst experience ever, booked 2 tickets for my employee to attend training in Italy the used the second passengers second name as his surname on the ticket.. when i ask for it to be fixed i was told, its impossible, even if i cancel it I will not receive a refund... but it is not my fault as it was a system error not mine
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Replies (2)
Flight Centre South Africa's replyOfficial
23 May 2023, 11:55Dear Koketso,
We're terribly saddened to read your review and would like to get to the bottom of this and provide you with feedback. As the booking tool is a self-service portal the information provided is inserted into the booking in the same manner in which it was provided, however, we're mindful of your feedback relating to it being a system error.
Our Customer Experience team will reach out to you directly to further assist and provide you with feedback.
~A.C
We're terribly saddened to read your review and would like to get to the bottom of this and provide you with feedback. As the booking tool is a self-service portal the information provided is inserted into the booking in the same manner in which it was provided, however, we're mindful of your feedback relating to it being a system error.
Our Customer Experience team will reach out to you directly to further assist and provide you with feedback.
~A.C
Flight Centre South Africa's reply23 May 2023, 11:55
Official
Dear Koketso,
We're terribly saddened to read your review and would like to get to the bottom of this and provide you with feedback. As the booking tool is a self-service portal the information provided is inserted into the booking in the same manner in which it was provided, however, we're mindful of your feedback relating to it being a system error.
Our Customer Experience team will reach out to you directly to further assist and provide you with feedback.
~A.C
We're terribly saddened to read your review and would like to get to the bottom of this and provide you with feedback. As the booking tool is a self-service portal the information provided is inserted into the booking in the same manner in which it was provided, however, we're mindful of your feedback relating to it being a system error.
Our Customer Experience team will reach out to you directly to further assist and provide you with feedback.
~A.C
Flight Centre South Africa's replyOfficial
07 Jun 2023, 12:57Dear Koketso,
Thank you for affording us the opportunity to investigate your matter.
Once received we escalated your matter with our Online Support team who have reached out and afforded you with feedback. We note that with our online booking portal it remains our customers responsibility to ensure that the information provided is correct and per traveler's passport. We further rely heavily on feedback we receive from the airlines and in this regard regrettably, your tickets were non changeable and non-refundable.
We are mindful that the outcome of this matter is not what you had expected, we however, can assure you that we always assist our customers as best we can.
~L.T.M
Thank you for affording us the opportunity to investigate your matter.
Once received we escalated your matter with our Online Support team who have reached out and afforded you with feedback. We note that with our online booking portal it remains our customers responsibility to ensure that the information provided is correct and per traveler's passport. We further rely heavily on feedback we receive from the airlines and in this regard regrettably, your tickets were non changeable and non-refundable.
We are mindful that the outcome of this matter is not what you had expected, we however, can assure you that we always assist our customers as best we can.
~L.T.M
Flight Centre South Africa's reply07 Jun 2023, 12:57
Official
Dear Koketso,
Thank you for affording us the opportunity to investigate your matter.
Once received we escalated your matter with our Online Support team who have reached out and afforded you with feedback. We note that with our online booking portal it remains our customers responsibility to ensure that the information provided is correct and per traveler's passport. We further rely heavily on feedback we receive from the airlines and in this regard regrettably, your tickets were non changeable and non-refundable.
We are mindful that the outcome of this matter is not what you had expected, we however, can assure you that we always assist our customers as best we can.
~L.T.M
Thank you for affording us the opportunity to investigate your matter.
Once received we escalated your matter with our Online Support team who have reached out and afforded you with feedback. We note that with our online booking portal it remains our customers responsibility to ensure that the information provided is correct and per traveler's passport. We further rely heavily on feedback we receive from the airlines and in this regard regrettably, your tickets were non changeable and non-refundable.
We are mindful that the outcome of this matter is not what you had expected, we however, can assure you that we always assist our customers as best we can.
~L.T.M