Worst Consultant Ever

As I frequently travel and often book flights with flight centre some in advance some at short notice I had never had a bad experience with them and has always dealt with a kind , professional and patient consultant. I had contact with a lady at flight centre blue route Mall, who had promised to send me the quote for the flights I would like to go in and book that day , day past nothing recieved and I called back again regarding the specific flights I want the next day in all my years and trips I've used flight centre blue route I was always 100% happy with the service recieved and it's my go to branch , we all know about the price beat policy , I had advised her that on the airlines website and travelstart website live in that moment these were the prices I was getting and she had simply responded saying that I should take note that flight centre will always be more expensive and never emailed me , quoted nor tried to assist with maybe slight changes to flight just plain put the phone down and nothing , this has to be the worst service recieved so far when I am fami**** with how their staff should treat people and what their policies are..