DF
David F
1 reviews | Active since Apr 2013
11 Aug 2026, 17:42
Will not refund me
So I have had the worst customer service feedback and support from flight center.
They have my money for a refund and I am getting the run around and some ******* policy that not even my bank is aware of why. I have given proof and still no money.
Next steps will be taken if not resolved asap
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
12 Aug 2026, 11:10Good day David
Thanks for reviewing us, David. We're sorry to hear about your experience with us. Our Customer Experience team would appreciate the opportunity to investigate your case and provide detailed feedback. One of us will be in touch soon. ~T.M
Thanks for reviewing us, David. We're sorry to hear about your experience with us. Our Customer Experience team would appreciate the opportunity to investigate your case and provide detailed feedback. One of us will be in touch soon. ~T.M
Flight Centre South Africa's reply12 Aug 2026, 11:10
Official
Good day David
Thanks for reviewing us, David. We're sorry to hear about your experience with us. Our Customer Experience team would appreciate the opportunity to investigate your case and provide detailed feedback. One of us will be in touch soon. ~T.M
Thanks for reviewing us, David. We're sorry to hear about your experience with us. Our Customer Experience team would appreciate the opportunity to investigate your case and provide detailed feedback. One of us will be in touch soon. ~T.M
Flight Centre South Africa's replyOfficial
21 Aug 2026, 12:40Dear David
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience caused by the delay in receiving your refund.
We have reviewed the matter with our team and acknowledge that the refund process took longer than expected due to additional verification requirements relating to the original payment method. We appreciate that the process and communication surrounding this caused frustration, and we regret your experience did not meet the level of service we strive to provide.
We are pleased to confirm the refund has now been successfully processed and that you have confirmed receipt of the funds.
Your feedback has been shared with the relevant teams as an opportunity for us to improve how we communicate and manage complex refund requests, particularly where additional verification is required.
Thank you for bringing your experience to our attention and for allowing us the opportunity to resolve the matter.
Kind regards, TM
Flight Centre South Africa's reply21 Aug 2026, 12:40
Official
Dear David
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience caused by the delay in receiving your refund.
We have reviewed the matter with our team and acknowledge that the refund process took longer than expected due to additional verification requirements relating to the original payment method. We appreciate that the process and communication surrounding this caused frustration, and we regret your experience did not meet the level of service we strive to provide.
We are pleased to confirm the refund has now been successfully processed and that you have confirmed receipt of the funds.
Your feedback has been shared with the relevant teams as an opportunity for us to improve how we communicate and manage complex refund requests, particularly where additional verification is required.
Thank you for bringing your experience to our attention and for allowing us the opportunity to resolve the matter.
Kind regards, TM