1 reviews | Active since Apr 2020
We loose, they profit.
We were booked for an amazing Holiday in Bali during June this year, but then Corona hit. Unfortunately this meant we had to postpone because Emirates cancelled our flights out of Dubai. So when we approached Flight Centre with this challenge, they (Klaas Malane) told us we either loose about 9% if we cancel or we can postpone to next year and we don't loose anything. So we postponed as we would still like to go to Bali. Unfortunately we received a response from Bianca Grealey , stating that we now have to pay IN and additional 33K .. Note our holiday was already FULLY paid. Obv we had to cancel as we cannot afford the extra costs that were put on us. It's just very disappointing that during this world wide pandemic companies like flight centre and Grand Mirage Resort & Thalasso in Bali are just gunning for the profit. We will go to Bali one day , but NOT through Flight Centre and definitely not staying at Grand Mirage Resort & Thalasso. Because even though WE are now loosing, Flight Centre already got their cut last year when we paid. So why would they care now? They then went on after we cancelled to say that they are not going to re-pay us the money , they will give us vouchers? Vouchers to do what with? Still use and they get the credit!! Rather not!!! They explained that it's a "new" policy that came in place a day before we canceled, sure .. This was something that should've been communicated to us LONG before it was initiated. Never use Flight Centre for any travel .. Local or International.
We genuinely understand that you are heartbroken and can assure you we would never want to disappoint you as our customer. We know this was a special occasion and we regret that these unprecedented circumstances had affected your travel plans.
Although we would be completely dependent on the policies of each supplier and the alternatives they extend, we still want to ensure that every possible option has been explored. Our Customer Experience team is already looking into the matter and will stay in contact with your family to provide further feedback.
~E.M.
We genuinely understand that you are heartbroken and can assure you we would never want to disappoint you as our customer. We know this was a special occasion and we regret that these unprecedented circumstances had affected your travel plans.
Although we would be completely dependent on the policies of each supplier and the alternatives they extend, we still want to ensure that every possible option has been explored. Our Customer Experience team is already looking into the matter and will stay in contact with your family to provide further feedback.
~E.M.