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Nicole N

1 reviews | Active since Aug 2014

30 Jun 2024, 17:06

We booked our trip with Lerissa Govender at the Hilton branch

We booked our trip with Lerissa Govender at the Hilton branch. The service was exceptional. This was our first international trip as a family so we were a little anxious, and maybe a bit overbearing, but Lerissa was extremely patient with us. She didn't mind going over things with us for even the tenth time just so that we felt at ease. She made sure we had everything we needed and checked in with us to make sure we arrived safely and were taken care of. We experienced some difficulties whilst in Mauritius and Lerissa didn't hesitate to help us, even though she was on leave at the time and it was after hours either way. She was up till all hours of the night trying to assist us. She gave us 110 percent and we are beyond grateful for her professionalism and attentiveness.

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply30 Jun 2024, 17:10
Official
Dear Nicole 

Thank you for the amazing 5-star review! We're thrilled to hear that Lerissa provided you with friendly and exceptional assistance in booking your first international family trip. Your kind words mean a lot to us, and we'll be sure to pass along your praise to Lerissa. 

Congratulations on your family trip and thank you for choosing us for such a special occasion! 💃🏻
~A.C