Watch out for the Captains pack

Overall my experience with Flight Centre was negative. Only one member of staff really went above and beyond (Lloyd in the customer service department). He was fantastic and sorted out my query.

The long and short of it is, my bag was lost, and I had paid for the flight insurance at Flight Centre. The company that provided the flight insurance denied my claim, even though it was valid. I contacted the sales consultant, and she didn't seem to care much. Just brushed me off really. After trying and trying, I eventually went to the customer service rep and he was great. He listened, he took my query further and got me money for my lost bag.