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martin M
1 reviews | Active since Jun 2012
19 Oct 2022, 13:14
Want my refund back after 3 years
24th May got a message from Flight Centre Travel Group OBT support person named Selephi Kumbula that they have received my full refund of 10985.15 from the SA airline for pre-Covid flight booking reference MBO762. Until today, a few emails have been exchanged, and I still did not get my money. In the last email mine, there were no answers at all.
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Replies (2)
Flight Centre South Africa's replyOfficial
19 Oct 2022, 13:18Dear Martin M
Thank you for reaching out to us. We are sorry to hear about the service you have received. A Customer Experience Expert will be in contact with you to offer further assistance. ~T.M
Thank you for reaching out to us. We are sorry to hear about the service you have received. A Customer Experience Expert will be in contact with you to offer further assistance. ~T.M
Flight Centre South Africa's reply19 Oct 2022, 13:18
Official
Dear Martin M
Thank you for reaching out to us. We are sorry to hear about the service you have received. A Customer Experience Expert will be in contact with you to offer further assistance. ~T.M
Thank you for reaching out to us. We are sorry to hear about the service you have received. A Customer Experience Expert will be in contact with you to offer further assistance. ~T.M
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martin M's updateReviewer Update
19 Oct 2022, 15:21You contacted me and redirected me back to your Selephi employee again, and the nightmare stated again, Every call from her is a new version of the refund that was just invented, and every call, a new document is required; today only, that version of the refund was changed four times!!! Complete incompetency of service. Take ownership and responsibility for your business
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martin M's update19 Oct 2022, 15:21
Reviewer Update
You contacted me and redirected me back to your Selephi employee again, and the nightmare stated again, Every call from her is a new version of the refund that was just invented, and every call, a new document is required; today only, that version of the refund was changed four times!!! Complete incompetency of service. Take ownership and responsibility for your business