1 reviews | Active since Sept 2016
Very disappointing service at Flight Centre
I want to book Package Nr ***1 on your website - Johannesburg/Bangkok/Pattaya/Johannesburg. For some reason, although you advertise all the details, airline including hotels and I just want to book it, I cant. It is the weekend and your promotion ends in 2 days. I called your number and Judith spoke to me but said that she would 'work on it' and call me back. I am still waiting for her call. Does 'work on it' mean that Flight Centre used the airfare as 'bait' and you will come back to me with "sorry but no seats available at that fare but we can give it to you at R6000 more". What is so hard for Judith to simply make my booking (BECAUSE I cant)? I confirmed that my travel dates are ANY TIME in February or March. How hard is it to book me on your package. Any please dont give me the excuse that it is the weekend. After the COVID sage I would expect travel agencies to want to work 35 hours a day never mind 24.
We are sorry to hear about your experience, it is truly regrettable. We have logged a ticket with our Customer Experience team who will look into your concerns and provide feedback.
~L.M
We are sorry to hear about your experience, it is truly regrettable. We have logged a ticket with our Customer Experience team who will look into your concerns and provide feedback.
~L.M
I would now like to ask Management, Management please, at Flight Centre why the price of your advertised package deal to Thailand has increased from R13,830 to R22,2278 - this is truly laughable. Does Flight Centre use attractive prices as 'click bait' to get people interested in enquiring about a deal in the hopes that you can convince them to accept the same deal at double the price???
I would now like to ask Management, Management please, at Flight Centre why the price of your advertised package deal to Thailand has increased from R13,830 to R22,2278 - this is truly laughable. Does Flight Centre use attractive prices as 'click bait' to get people interested in enquiring about a deal in the hopes that you can convince them to accept the same deal at double the price???
Thank you for your further correspondence.
We have shared this with our Customer Experience team for escalation and investigation.
~L.M
Thank you for your further correspondence.
We have shared this with our Customer Experience team for escalation and investigation.
~L.M