PB
Phill B
1 reviews | Active since May 2023
11 Mar 2026, 19:38
Utter *******! Do NOT SUPPORT FLIGHT CENTRE
Paul! What a disgrace you are to this company! To all people out there, DO NOT support this **** of a company! Do not book tickets through Flight Centre! Rather book through the airline directly and take insurance against cancellation of flights due to war etc. Under South African Law in the Consumer Protection Act it clearly states that if no services have been rendered to a consumer, a company will refund a consumer the full amount paid. Flight Centre now wants to be ******* and refund us a far lesser amount than what we paid for no services received due to the airline cancelling the flights. I need clarity on this and will be laying a complaint at the consumer ombudsman. I will also be making other travellers aware not to book through flight centre ever!
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
12 Mar 2026, 07:41Hi Phill,
We're truly sorry to hear about your frustration. We understand how upsetting flight cancellations are, especially when you've been looking forward to your trip.
To clarify, when airlines cancel flights, refund amounts are determined by the airline's fare rules and policies, not by Flight Centre. We process refunds based on what the airline provides to us. Different ticket types have different terms, and unfortunately, not all fares are fully refundable even when the airline cancels for various reasons.
We'd really like to review your specific booking, the conditions presented by the airline directly and provide an explanation. Our Customer Experience team will reach out to you directly.
~A.D
We're truly sorry to hear about your frustration. We understand how upsetting flight cancellations are, especially when you've been looking forward to your trip.
To clarify, when airlines cancel flights, refund amounts are determined by the airline's fare rules and policies, not by Flight Centre. We process refunds based on what the airline provides to us. Different ticket types have different terms, and unfortunately, not all fares are fully refundable even when the airline cancels for various reasons.
We'd really like to review your specific booking, the conditions presented by the airline directly and provide an explanation. Our Customer Experience team will reach out to you directly.
~A.D
Best regards,
Flight Centre South Africa's reply12 Mar 2026, 07:41
Official
Hi Phill,
We're truly sorry to hear about your frustration. We understand how upsetting flight cancellations are, especially when you've been looking forward to your trip.
To clarify, when airlines cancel flights, refund amounts are determined by the airline's fare rules and policies, not by Flight Centre. We process refunds based on what the airline provides to us. Different ticket types have different terms, and unfortunately, not all fares are fully refundable even when the airline cancels for various reasons.
We'd really like to review your specific booking, the conditions presented by the airline directly and provide an explanation. Our Customer Experience team will reach out to you directly.
~A.D
We're truly sorry to hear about your frustration. We understand how upsetting flight cancellations are, especially when you've been looking forward to your trip.
To clarify, when airlines cancel flights, refund amounts are determined by the airline's fare rules and policies, not by Flight Centre. We process refunds based on what the airline provides to us. Different ticket types have different terms, and unfortunately, not all fares are fully refundable even when the airline cancels for various reasons.
We'd really like to review your specific booking, the conditions presented by the airline directly and provide an explanation. Our Customer Experience team will reach out to you directly.
~A.D
Best regards,
Flight Centre South Africa's replyOfficial
02 Apr 2026, 12:38Hi Phill,
Thank you for contacting us.
We acknowledge the challenges and inconvenience you experienced with your flights due to the unrest in the Middle East. Please be assured that we rely heavily on guidance and updates received from our suppliers and the airline regarding the options made available to our customers under these circumstances.
We can confirm that, at the time of your travel, the airline was offering options, including and not limited to refunds. However, please note that certain airline-imposed taxes were non‑refundable. These charges were implemented by the airline and not by Flight Centre Travel Group, as previously advised by our Online team.
We would also like to highlight that, in relation to flights impacted by the Middle East unrest, Flight Centre Travel Group waived the applicable cancellation and/or change fees that are typically charged when facilitating your booking.
We trust the above clarifies your matter.
L.T.M
Thank you for contacting us.
We acknowledge the challenges and inconvenience you experienced with your flights due to the unrest in the Middle East. Please be assured that we rely heavily on guidance and updates received from our suppliers and the airline regarding the options made available to our customers under these circumstances.
We can confirm that, at the time of your travel, the airline was offering options, including and not limited to refunds. However, please note that certain airline-imposed taxes were non‑refundable. These charges were implemented by the airline and not by Flight Centre Travel Group, as previously advised by our Online team.
We would also like to highlight that, in relation to flights impacted by the Middle East unrest, Flight Centre Travel Group waived the applicable cancellation and/or change fees that are typically charged when facilitating your booking.
We trust the above clarifies your matter.
L.T.M
Best regards,
Flight Centre South Africa's reply02 Apr 2026, 12:38
Official
Hi Phill,
Thank you for contacting us.
We acknowledge the challenges and inconvenience you experienced with your flights due to the unrest in the Middle East. Please be assured that we rely heavily on guidance and updates received from our suppliers and the airline regarding the options made available to our customers under these circumstances.
We can confirm that, at the time of your travel, the airline was offering options, including and not limited to refunds. However, please note that certain airline-imposed taxes were non‑refundable. These charges were implemented by the airline and not by Flight Centre Travel Group, as previously advised by our Online team.
We would also like to highlight that, in relation to flights impacted by the Middle East unrest, Flight Centre Travel Group waived the applicable cancellation and/or change fees that are typically charged when facilitating your booking.
We trust the above clarifies your matter.
L.T.M
Thank you for contacting us.
We acknowledge the challenges and inconvenience you experienced with your flights due to the unrest in the Middle East. Please be assured that we rely heavily on guidance and updates received from our suppliers and the airline regarding the options made available to our customers under these circumstances.
We can confirm that, at the time of your travel, the airline was offering options, including and not limited to refunds. However, please note that certain airline-imposed taxes were non‑refundable. These charges were implemented by the airline and not by Flight Centre Travel Group, as previously advised by our Online team.
We would also like to highlight that, in relation to flights impacted by the Middle East unrest, Flight Centre Travel Group waived the applicable cancellation and/or change fees that are typically charged when facilitating your booking.
We trust the above clarifies your matter.
L.T.M
Best regards,