JZ
Jani Z
1 reviews | Active since May 2019
06 May 2019, 14:18
Useless Flight Centre!
Pathetic! Does not even deserve a star. They are just out to take your money! I lost my ticket, I had Flight insurance and it did not even cover my ticket! I LOST all the money I paid for a flight ticket and flight insurance!
Helpful (0)
Replies (3)0
Replies (3)
Flight Centre South Africa's replyOfficial
06 May 2019, 14:37Dear Jani
We are disappointed to hear of your experience and would appreciate the opportunity to look into the matter. Please provide us with more detail by emailing us on ***.
Our Customer Care team will get in touch with you thereafter to gather more detail.
~K.T
We are disappointed to hear of your experience and would appreciate the opportunity to look into the matter. Please provide us with more detail by emailing us on ***.
Our Customer Care team will get in touch with you thereafter to gather more detail.
~K.T
Best regards,
Flight Centre South Africa's reply06 May 2019, 14:37
Official
Dear Jani
We are disappointed to hear of your experience and would appreciate the opportunity to look into the matter. Please provide us with more detail by emailing us on ***.
Our Customer Care team will get in touch with you thereafter to gather more detail.
~K.T
We are disappointed to hear of your experience and would appreciate the opportunity to look into the matter. Please provide us with more detail by emailing us on ***.
Our Customer Care team will get in touch with you thereafter to gather more detail.
~K.T
Best regards,
Flight Centre South Africa's replyOfficial
07 May 2019, 17:25Dear Jani
Thank you for reaching out and for providing us with more context on your experience. We will be looking into this for you and making sure that we get to the bottom of your complaint.
We will stay in touch with you directly to ensure we provide you with clarity and feedback.
~ E.M.
Thank you for reaching out and for providing us with more context on your experience. We will be looking into this for you and making sure that we get to the bottom of your complaint.
We will stay in touch with you directly to ensure we provide you with clarity and feedback.
~ E.M.
Best regards,
Flight Centre South Africa's reply07 May 2019, 17:25
Official
Dear Jani
Thank you for reaching out and for providing us with more context on your experience. We will be looking into this for you and making sure that we get to the bottom of your complaint.
We will stay in touch with you directly to ensure we provide you with clarity and feedback.
~ E.M.
Thank you for reaching out and for providing us with more context on your experience. We will be looking into this for you and making sure that we get to the bottom of your complaint.
We will stay in touch with you directly to ensure we provide you with clarity and feedback.
~ E.M.
Best regards,
Flight Centre South Africa's replyOfficial
16 May 2019, 12:29Dear Jani
Thank you for allowing us the opportunity to look into your concerns.
We have investigated your concerns and can confirm that the travel insurance you had purchased regrettably did not cover claims for delayed visas. Delays with visa applications by embassies do happen at times and unfortunately, this is beyond our control.
In an endeavour to assist we had submitted the departure travel for a refund which we have extended to you together with a gesture in light of the travel insurance you had purchased. We trust that the gesture extended will be seen as a genuine attempt to remedy any inconvenience experienced.
~L.M.
Thank you for allowing us the opportunity to look into your concerns.
We have investigated your concerns and can confirm that the travel insurance you had purchased regrettably did not cover claims for delayed visas. Delays with visa applications by embassies do happen at times and unfortunately, this is beyond our control.
In an endeavour to assist we had submitted the departure travel for a refund which we have extended to you together with a gesture in light of the travel insurance you had purchased. We trust that the gesture extended will be seen as a genuine attempt to remedy any inconvenience experienced.
~L.M.
Best regards,
Flight Centre South Africa's reply16 May 2019, 12:29
Official
Dear Jani
Thank you for allowing us the opportunity to look into your concerns.
We have investigated your concerns and can confirm that the travel insurance you had purchased regrettably did not cover claims for delayed visas. Delays with visa applications by embassies do happen at times and unfortunately, this is beyond our control.
In an endeavour to assist we had submitted the departure travel for a refund which we have extended to you together with a gesture in light of the travel insurance you had purchased. We trust that the gesture extended will be seen as a genuine attempt to remedy any inconvenience experienced.
~L.M.
Thank you for allowing us the opportunity to look into your concerns.
We have investigated your concerns and can confirm that the travel insurance you had purchased regrettably did not cover claims for delayed visas. Delays with visa applications by embassies do happen at times and unfortunately, this is beyond our control.
In an endeavour to assist we had submitted the departure travel for a refund which we have extended to you together with a gesture in light of the travel insurance you had purchased. We trust that the gesture extended will be seen as a genuine attempt to remedy any inconvenience experienced.
~L.M.
Best regards,