1 reviews | Active since Apr 2020
*************, refuse to respond in writing on company letterhead, giving Emirates airline a bad name
Emirates Airlines, due to COVID 19 (and countries around the world closing their borders) are unable to fulfil their contractual obligations in air transport as concluded between carrier and passenger.If you Access the Emirates website, they clearly explain their policy regarding issuing a travel voucher or extending the validity of the ticket for 24 Months.However, if you bought the ticket through their agent, FLIGHT CENTRE, you must arrange the above directly with the agent.Oh boy, do I wish I had transacted directly with Emirates and not this agency. They continue to duck and dive, make excuses, refuse to commit to anything in writing and to make things worse, they blame EMIRATES. This agency is giving EMIRATES a bad name - based on my Booking experience (dispute ongoing) - I highly recommend avoiding booking through this agency.I will be approaching ASATA and the travel industry ombudsman to obligate FLIGHT CENTRE to fulfil their contractual obligations and will institute a smalls court claim of R 15,000.00 for damages for the waste of my time and the irritation and frustration caused, never mind sending my blood pressure sky high. If other customers have experienced the same problem, I recommend that you follow the same action plan. My name is Norman Marsh Cell ***
We regret that you have had a disappointing experience and we agree that re-accommodating your travel should not be difficult. Please share your booking reference with us so that we can look into this matter for you.
~Kim
We regret that you have had a disappointing experience and we agree that re-accommodating your travel should not be difficult. Please share your booking reference with us so that we can look into this matter for you.
~Kim
We confirm that our Customer Experience Team has been in touch with you directly and options have been afforded in terms of your travel. We deeply regret that you have had a negative experience with us. We take great pride in delivering an amazing customer experience consistent with our core values. We regret that this was not your initial experience. Please feel free to reach out to us should you require any additional information or assistance.
~Kim
We confirm that our Customer Experience Team has been in touch with you directly and options have been afforded in terms of your travel. We deeply regret that you have had a negative experience with us. We take great pride in delivering an amazing customer experience consistent with our core values. We regret that this was not your initial experience. Please feel free to reach out to us should you require any additional information or assistance.
~Kim