Unprofessional/ Untrained staff

<p>My husband and I booked and paid for a holiday to Cape Town which we went on at the end of June. Included in our package was a rental car from Avis. Before we left we had phoned to check that we could use our debit card for the deposit as we did not have a credit card. They confirmed this with us and we left for Cape Town as planned. When we arrived at Avis, upon hearing that we did not have a credit card, the staff behind the counter simply refused to help us any further and then called for the next person in the queue to come forward. We waited for over two hours for this to be sorted out. We had to keep phoning the branch in PMB to correct their error and all they could say was that they were working on it. By this time my 3 year old daughter who had been travelling with us since 8 am had become extremely distressed as we had to first wait in the freezing cold as there were no other chairs to wait at except for the ones outside. Eventually after having to EFT the deposit to PMB flight centre, we were told that we were allowed to leave at 5.45 pm. We had to send proof of payment to PMB before they would move forward. It has now been 20 days since we have been BACK from our holiday with the rental car returned but WE HAVE STILL NOT RECEIVED OUR DEPOSIT BAC****!!!!!!! We keep following up with the PMB branch but all we get from the travel agent who got us into this mess in the beginning is that we must wait for Avis to invoice them. When we returned the car they said that they would be invoicing immediately and that our deposit would come back from flight centre. We had to jump through hoops to sort out their mistake but when it comes to getting OUR money back then they couldn't be bothered.</p> <p> </p> <p>This company clearly does not care about their customers and obviously don't screen their staff for incompetence.</p>