AR
Ankia R
1 reviews | Active since Oct 2019
21 Oct 2019, 09:34
Unprofessional Services
Horrible experience with an Independent Travel Consultant, Conrad Coetzee. He made use of Whatsapp to contact me, which generally I would not mind. But his attitude blew my mind, I was completely taken aback. Very unprofessional. Will for sure not to make use of Flight Centre, ever again. Left a nasty taste in my mouth.
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Replies (2)
Flight Centre South Africa's replyOfficial
21 Oct 2019, 11:39Dear Ankia
Thank you for taking the time to reach out to share your experience.
This is definitely not what we want your customer experience to be and our Customer Experience team will be reaching out to you directly to ensure we get to the bottom of your experience.
~E.M.
Thank you for taking the time to reach out to share your experience.
This is definitely not what we want your customer experience to be and our Customer Experience team will be reaching out to you directly to ensure we get to the bottom of your experience.
~E.M.
Flight Centre South Africa's reply21 Oct 2019, 11:39
Official
Dear Ankia
Thank you for taking the time to reach out to share your experience.
This is definitely not what we want your customer experience to be and our Customer Experience team will be reaching out to you directly to ensure we get to the bottom of your experience.
~E.M.
Thank you for taking the time to reach out to share your experience.
This is definitely not what we want your customer experience to be and our Customer Experience team will be reaching out to you directly to ensure we get to the bottom of your experience.
~E.M.
Flight Centre South Africa's replyOfficial
23 Oct 2019, 09:19Dear Ankia
Thank you for allowing us the opportunity to look into your concerns. We can confirm that our Customer Experience expert has been in contact with you directly and had taken the opportunity to discuss your experience with Conrad.
We genuinely appreciate customers who are keen to give us feedback and have identified opportunities where your experience could have been managed differently. We thank you for the chance to learn from your experience and truly hope that in future we will be afforded the opportunity to regain your faith.
~E.M.
Thank you for allowing us the opportunity to look into your concerns. We can confirm that our Customer Experience expert has been in contact with you directly and had taken the opportunity to discuss your experience with Conrad.
We genuinely appreciate customers who are keen to give us feedback and have identified opportunities where your experience could have been managed differently. We thank you for the chance to learn from your experience and truly hope that in future we will be afforded the opportunity to regain your faith.
~E.M.
Flight Centre South Africa's reply23 Oct 2019, 09:19
Official
Dear Ankia
Thank you for allowing us the opportunity to look into your concerns. We can confirm that our Customer Experience expert has been in contact with you directly and had taken the opportunity to discuss your experience with Conrad.
We genuinely appreciate customers who are keen to give us feedback and have identified opportunities where your experience could have been managed differently. We thank you for the chance to learn from your experience and truly hope that in future we will be afforded the opportunity to regain your faith.
~E.M.
Thank you for allowing us the opportunity to look into your concerns. We can confirm that our Customer Experience expert has been in contact with you directly and had taken the opportunity to discuss your experience with Conrad.
We genuinely appreciate customers who are keen to give us feedback and have identified opportunities where your experience could have been managed differently. We thank you for the chance to learn from your experience and truly hope that in future we will be afforded the opportunity to regain your faith.
~E.M.