Unprofessional conduct

Used flight centre branches in Pta, Fourways and Midrand a bunch of times and always had excellent service however the service at Umhlanga, Gateway was terrible. 1. Kesh was extremely rude, abrupt, full of dismissive tones took my details and never got back to me. 2. After going into the branch I witnessed the staff laugh and tease their telephonic queries. I figured this is just how they treat all their customers. 3. I call back to follow up questions from my previous visit and still no help.

Extremely troubling how blatantly rude behavior is a norm at this branch.