: Unpleasant Experience with Flight Centre Customer Service Canal Walk

Dear Flight Centre

I trust this message finds you well. I am writing to express my deep dissatisfaction with the service I recently received from one of your representatives, Nasreen Ross.

Upon my initial interaction with Ms. Ross, she appeared willing to assist me. However, her attitude took a drastic turn when she discovered that I had previously dealt with Carel from the Canalwalk store. Instead of focusing on my needs as a client, the interaction became centered around the sales process, leading to a highly unprofessional encounter.

Ms. Ross not only spoke down to me but also raised her voice, leaving me without an opportunity to explain myself. This type of behavior is completely unacceptable, especially considering the nature of the product I was interested in – a service I do not necessarily need but was open to exploring.

As a loyal customer who has consistently chosen Flight Centre for previous bookings, I am appalled by the lack of professionalism displayed by Ms. Ross. Service should always take precedence over sales, and the treatment I received contradicts the standards I have come to expect from your company.

I urge you to address this matter promptly and take the necessary steps to ensure such incidents do not tarnish the reputation of Flight Centre. Customer satisfaction is paramount, and I trust that appropriate action will be taken to rectify this situation.

I appreciate your attention to this matter and look forward to a swift resolution.

Sincerely,