Unless service that is soon to be defunct. No accountability!!!!

Phoned in to Flight centre and spoke to Lungani Shabangu in Windermere, Durban for a quote to Zanzibar at the beginning of March. I was set on these dates with another agency for travel dates between 17 and 24th March. Flight centre delayed providing their quote asking me to hold on until all bookings were full. I lost my dates because of them. I then received a call from Lungani Shabangu apologizing for what had happened and ask me if a date in April will be fine. I said yes. They then provided me with a quote that they say made up for the fact that they cause my March trip to be cancelled only to learn that a comparative quote was R3k cheaper. I neg and finalised a deal with flight centre for April travel. 2 weeks later I decided to do some detailed research on Zanzibar only to learn that April is the wettest month of the year. Not wanting my holiday to be spoiled, I requested that flight centre revise the dates to May. They have indicated that it is an additional cost of R4k for 2 people. The lack of accountability on both occasions are disgraceful. Verbal apologies are fine if it doesnt cost me anything but clearly the agents should be able to tell the customer about the correct times to travel to destinations and not blindly book these for the commission. I am gutted that I have to cough out R4k extra because of someones incompetence.

With Apps like the following who needs them anyway. Let the technology bug bite them where it hurts the most:- Tripadvisor Trivago Bookings.com Viator