BI
Bilkis I
1 reviews | Active since May 2019
20 Oct 2021, 15:53
Unhappy with Flight Centre's Promises
Good day,
I travelled with Flight Centre in 2019 and I tried to make changes but the person I contacted didn't respond and I was very unhappy as we needed urgent changes made to our flights, however Flight Centre contacted me and presented me with a voucher of R1000 which I was happy with. This voucher expired during covid and upon request it was extended to December 2021 but now when I wanted to use it with booking a ticket I'm told that it's only allowed to be used with a package. They appear to help customers with a catch, that's not fair.
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
20 Oct 2021, 16:24Dear Bilkis
Thank you for sharing feedback on your experience with Flight Centre. It is disappointing to know that yours was not a positive one. Our Customer Experience team will be in contact with you to obtain further details and look into your concerns.
~L.M
Thank you for sharing feedback on your experience with Flight Centre. It is disappointing to know that yours was not a positive one. Our Customer Experience team will be in contact with you to obtain further details and look into your concerns.
~L.M
Flight Centre South Africa's reply20 Oct 2021, 16:24
Official
Dear Bilkis
Thank you for sharing feedback on your experience with Flight Centre. It is disappointing to know that yours was not a positive one. Our Customer Experience team will be in contact with you to obtain further details and look into your concerns.
~L.M
Thank you for sharing feedback on your experience with Flight Centre. It is disappointing to know that yours was not a positive one. Our Customer Experience team will be in contact with you to obtain further details and look into your concerns.
~L.M
Flight Centre South Africa's replyOfficial
22 Oct 2021, 10:09Dear Bilkis
Thank you for affording Flight Centre's Customer Experience department the opportunity to look into your concerns. According to the terms and conditions stated on the voucher which was sent to you, redemption is applicable for international packages only. The voucher was awarded as a gesture of goodwill in light of customer experience and its validity was also extended in light of Covid 19 lockdowns to afford you the chance to utilise it. Unfortunately, these terms and conditions are not flexible and regrettably, that is not the outcome you were expecting, however, we trust that the feedback conveyed has given you the necessary clarification on the matter.
~L.M
Thank you for affording Flight Centre's Customer Experience department the opportunity to look into your concerns. According to the terms and conditions stated on the voucher which was sent to you, redemption is applicable for international packages only. The voucher was awarded as a gesture of goodwill in light of customer experience and its validity was also extended in light of Covid 19 lockdowns to afford you the chance to utilise it. Unfortunately, these terms and conditions are not flexible and regrettably, that is not the outcome you were expecting, however, we trust that the feedback conveyed has given you the necessary clarification on the matter.
~L.M
Flight Centre South Africa's reply22 Oct 2021, 10:09
Official
Dear Bilkis
Thank you for affording Flight Centre's Customer Experience department the opportunity to look into your concerns. According to the terms and conditions stated on the voucher which was sent to you, redemption is applicable for international packages only. The voucher was awarded as a gesture of goodwill in light of customer experience and its validity was also extended in light of Covid 19 lockdowns to afford you the chance to utilise it. Unfortunately, these terms and conditions are not flexible and regrettably, that is not the outcome you were expecting, however, we trust that the feedback conveyed has given you the necessary clarification on the matter.
~L.M
Thank you for affording Flight Centre's Customer Experience department the opportunity to look into your concerns. According to the terms and conditions stated on the voucher which was sent to you, redemption is applicable for international packages only. The voucher was awarded as a gesture of goodwill in light of customer experience and its validity was also extended in light of Covid 19 lockdowns to afford you the chance to utilise it. Unfortunately, these terms and conditions are not flexible and regrettably, that is not the outcome you were expecting, however, we trust that the feedback conveyed has given you the necessary clarification on the matter.
~L.M