UNHAPPY CUSTOMER

<br> <br> I write to you in regard to my recent cancellation of my holiday which I had the pleasure of booking through yourselves, Holiday Factory.<br> <br> <br> <br> I had booked the holiday for my daughter's 21st birthday from 19 January 2016 till 26 January 2016.My Holiday cost me R33.782 And I had to pay R5720 to return to back home for the funeral<br> <br> <br> <br> Unfortunately whilst on holiday celebrating my daughter's birthday my sister lost her battle to cancer on the 21st of January 2016. I had to return for her funeral, as any family member would, and thus had to cut our holiday short.<br> <br> <br> <br> We are very pleased that in spite of such short notice, you were still able to accommodate us with flights to South Africa immediately and are forever grateful of such great service.<br> <br> <br> <br> We were even more touched by your willingness to refund us R11 000. However I appeal to you as a grieving sister and a single mother to reimburse us with the remaining balance of the original amount and the R5720.<br> <br> <br> <br> I understand that there are certain costs involved when cancellations occur and would completely understand if you needed to cover said costs from your side and then make the re-imbur*****t to me.<br> <br> <br> Sager Maistry