TM
Teboho M
1 reviews | Active since Nov 2020
11 Nov 2020, 10:29
Unhappy client
This is a nightmare. I purchased a ticket via these people and I was not informed of any of the T&C's.
Now I need to cancell the flight and I am told it is nonrefundable. Why was I not informed beforehand as I spoke to this lady and she never said anything about them not setting the rules, its the airlines rules, but yet she knew?
Some people don't fly frequently and they not aware of certain rules.It is the responsibility of the service provider to inform client's.This matter will be taken further.
Helpful (0)
Replies (4)0
Replies (4)
Flight Centre South Africa's replyOfficial
11 Nov 2020, 10:51Dear Teboho M
Thank you for bringing this matter to our attention. We would appreciate more detail to understand what went wrong during the booking consultation. When you make a booking with us, you should be presented with an itinerary which would includes all date change and cancellation penalties. If this did not happen at the time of booking, we would need to further investigate this matter.
Please email your booking reference to our Customer Experience team - customerATfctg.co.za.
~Kim
Thank you for bringing this matter to our attention. We would appreciate more detail to understand what went wrong during the booking consultation. When you make a booking with us, you should be presented with an itinerary which would includes all date change and cancellation penalties. If this did not happen at the time of booking, we would need to further investigate this matter.
Please email your booking reference to our Customer Experience team - customerATfctg.co.za.
~Kim
Flight Centre South Africa's reply11 Nov 2020, 10:51
Official
Dear Teboho M
Thank you for bringing this matter to our attention. We would appreciate more detail to understand what went wrong during the booking consultation. When you make a booking with us, you should be presented with an itinerary which would includes all date change and cancellation penalties. If this did not happen at the time of booking, we would need to further investigate this matter.
Please email your booking reference to our Customer Experience team - customerATfctg.co.za.
~Kim
Thank you for bringing this matter to our attention. We would appreciate more detail to understand what went wrong during the booking consultation. When you make a booking with us, you should be presented with an itinerary which would includes all date change and cancellation penalties. If this did not happen at the time of booking, we would need to further investigate this matter.
Please email your booking reference to our Customer Experience team - customerATfctg.co.za.
~Kim
TM
Teboho M's updateReviewer Update
11 Nov 2020, 11:04I was given the itinerary after I made the payment.
Check your calls as I am sure they are recorded.
Check your calls as I am sure they are recorded.
TM
Teboho M's update11 Nov 2020, 11:04
Reviewer Update
I was given the itinerary after I made the payment.
Check your calls as I am sure they are recorded.
Check your calls as I am sure they are recorded.
TM
Teboho M's updateReviewer Update
11 Nov 2020, 11:26The email address doesn't work that you gave on the response.
TM
Teboho M's update11 Nov 2020, 11:26
Reviewer Update
The email address doesn't work that you gave on the response.
Flight Centre South Africa's replyOfficial
11 Nov 2020, 11:45Dear Teboho M
Thank you for your detailed response. We have received your feedback and all your details and one of our Customer Experience Experts will be contacting you in order to investigate your concerns.
~Susan
Thank you for your detailed response. We have received your feedback and all your details and one of our Customer Experience Experts will be contacting you in order to investigate your concerns.
~Susan
Flight Centre South Africa's reply11 Nov 2020, 11:45
Official
Dear Teboho M
Thank you for your detailed response. We have received your feedback and all your details and one of our Customer Experience Experts will be contacting you in order to investigate your concerns.
~Susan
Thank you for your detailed response. We have received your feedback and all your details and one of our Customer Experience Experts will be contacting you in order to investigate your concerns.
~Susan