JN
James N
1 reviews | Active since May 2016
28 Aug 2022, 19:58
Unfriendly and poor service
Very unfriendly and unhelpful service with attitude from one of the 2 ladies in branch. Would not go back there. There are many other travel agencies.
Helpful (0)
Replies (4)0
Replies (4)
Flight Centre South Africa's replyOfficial
28 Aug 2022, 20:25Hi James
We are truly sorry to hear that your experience with our Nicolway branch did not live up to your expectations.
Our Customer Experience team will be looking into the matter and will contact you during working hours.
~L.M
We are truly sorry to hear that your experience with our Nicolway branch did not live up to your expectations.
Our Customer Experience team will be looking into the matter and will contact you during working hours.
~L.M
Flight Centre South Africa's reply28 Aug 2022, 20:25
Official
Hi James
We are truly sorry to hear that your experience with our Nicolway branch did not live up to your expectations.
Our Customer Experience team will be looking into the matter and will contact you during working hours.
~L.M
We are truly sorry to hear that your experience with our Nicolway branch did not live up to your expectations.
Our Customer Experience team will be looking into the matter and will contact you during working hours.
~L.M
JN
James N's updateReviewer Update
01 Sept 2022, 08:54I was contacted by Flight Centre management and they comitted to look into the matter and follow up. Hopefully the staff member is upskilled in client service!
JN
James N's update01 Sept 2022, 08:54
Reviewer Update
I was contacted by Flight Centre management and they comitted to look into the matter and follow up. Hopefully the staff member is upskilled in client service!
Flight Centre South Africa's replyOfficial
01 Sept 2022, 11:07Dear James,
Thank you for providing us with the update. We are glad that you have been contacted and can assure you that the relevant steps will be taken.
~A.C
Thank you for providing us with the update. We are glad that you have been contacted and can assure you that the relevant steps will be taken.
~A.C
Flight Centre South Africa's reply01 Sept 2022, 11:07
Official
Dear James,
Thank you for providing us with the update. We are glad that you have been contacted and can assure you that the relevant steps will be taken.
~A.C
Thank you for providing us with the update. We are glad that you have been contacted and can assure you that the relevant steps will be taken.
~A.C
Flight Centre South Africa's replyOfficial
01 Sept 2022, 12:49Dear James Nel. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced.
Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly. Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced we have taken this as a training opportunity to ensure all our consultants are adhering to Flight Centre's standard of service delivery and to further ensure that our customers expectations are met.
Please do not hesitate to contact us again should you require further assistance as we remain at your disposal. ~L.T.M
Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly. Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced we have taken this as a training opportunity to ensure all our consultants are adhering to Flight Centre's standard of service delivery and to further ensure that our customers expectations are met.
Please do not hesitate to contact us again should you require further assistance as we remain at your disposal. ~L.T.M
Flight Centre South Africa's reply01 Sept 2022, 12:49
Official
Dear James Nel. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced.
Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly. Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced we have taken this as a training opportunity to ensure all our consultants are adhering to Flight Centre's standard of service delivery and to further ensure that our customers expectations are met.
Please do not hesitate to contact us again should you require further assistance as we remain at your disposal. ~L.T.M
Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly. Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced we have taken this as a training opportunity to ensure all our consultants are adhering to Flight Centre's standard of service delivery and to further ensure that our customers expectations are met.
Please do not hesitate to contact us again should you require further assistance as we remain at your disposal. ~L.T.M