1 reviews | Active since Nov 2018
********* Practice, failure to deliver
Good Day
I write to you in deep disappointment, I had requested a quotation from your branch situated in the Pavillion Mall at around 16h00 14.09.2019, where I spoke to a pleasant and ubber helpful gentleman. I had contacted the your representative at 09h00 the next day confirming my acceptance of the quotation, to my dismay I received an email in the afternoon stating that the supplier did not have availability of the hotel of my choice, I find this to be *********, I have traveled numerous times and has never been placed in the position I am today, I chose flight center as 'my' travel agency of choice but sadly I am deeply disappointed with the outcome of the this situation, I have always recommend flight center to my peers but I am sadden by the fact that flight center cannot deliver to what was quoted to me, kindly provide me with a favorable remedy to this matter.
Kind Regards
Thank you for taking the time to share your frustration with us.
We genuinely appreciate the opportunity to get to the bottom of your complaint and to provide you with clarity regarding your experience.
We will be in touch with you directly.
~E.M.
Thank you for taking the time to share your frustration with us.
We genuinely appreciate the opportunity to get to the bottom of your complaint and to provide you with clarity regarding your experience.
We will be in touch with you directly.
~E.M.
Thank you for taking the time to discuss your frustrations with our Customer Experience team.
Our industry is heavily reliant on availability that can fluctuate at any time, up until full payment is received to secure any quoted travel arrangement. From the time a quote is presented, products can be secured with the property through a variety of platforms. We deeply regret that the property quoted had become unavailable between the time your quote was received and when you reached out to the store to communicate your interest to confirm the quoted travel.
We would always want to ensure an updated option is provided should availability change and we regret that the updated option had lead to an increase in price.
~E.M.
Thank you for taking the time to discuss your frustrations with our Customer Experience team.
Our industry is heavily reliant on availability that can fluctuate at any time, up until full payment is received to secure any quoted travel arrangement. From the time a quote is presented, products can be secured with the property through a variety of platforms. We deeply regret that the property quoted had become unavailable between the time your quote was received and when you reached out to the store to communicate your interest to confirm the quoted travel.
We would always want to ensure an updated option is provided should availability change and we regret that the updated option had lead to an increase in price.
~E.M.