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kG
kamini G

1 reviews | Active since Aug 2013

31 Aug 2022, 10:41

********* practice and disgusting customer service

I had a very bad experience with flight centre Sandton. I was dealing with an agent by the name of John Macdonald who misled me to believe that I had a confirmed booking for a cruise that was initially booked in 2019 to travel in 2020. That never happen due to covid and was moved to the following year and again and now I find out that I don't even have a confirmed booking only when I made an enquiry. This is absolutely unprofessional the way he handles his clients and is never available. I now sit with no booking even though I paid dep in 2019 for a cruise that I never went on. John makes excuses and doesn't admit that he messed up and didn't make my booking when he was supposed to in July already. Now he moves the blame on to msc saying they have double booked clients and that I am waitlisted for my booking. This is unacceptable.

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Replies (4)
Flight Centre South Africa
Flight Centre South Africa's reply31 Aug 2022, 10:47
Official
Dear Kamini, 

Thank you for taking the time to raise your concerns with us and we are very sorry that you have been disappointed by the interaction and feedback provided to you. Our Customer Experience team would appreciate the opportunity to get to the bottom of this for you. 

Please expect communication from them directly. 
~A.C  
kG
kamini G's update31 Aug 2022, 10:58
Reviewer Update
I am trying to get hold of someone to sort this problem out and I am having no joy. Nobody seems to care.
Flight Centre South Africa
Flight Centre South Africa's reply31 Aug 2022, 11:18
Official
Dear Kamini, 

We can assure you that your concerns have reached the correct department and the Customer Experience Expert will get in touch with you today to assist with starting the investigation. 
~A.C 
Flight Centre South Africa
Flight Centre South Africa's reply09 Sept 2022, 11:20
Official
Dear Kamini.      Thank you for your correspondence directed to Flight Centre Customer Experience and for affording us the opportunity to investigate the matter.
We note that your matter was escalated to the relevant stakeholders and your booking has been confirmed as requested and all booking documentation has been sent to you by our Travel Expert as requested. We would like to apologise for the inconvenience caused

~L.T.M