Unbeatable or unbelievable

<p>I visited the Flight Centre offices at the Cresta shopping Centre almost 6 weeks ago (16 May 2016 ). I enquired about a trip to Europe. Palesa the consultant took my details and promised to email details to me. A week later no response, so I called in and spoke to another consultant Akona who was able to assist by emailing me a quotation. I needed to discuss the quotation with Akona and then again called in personally to the offices. Another quotation was emailed with the required information. GREAT. I responded to the email, with no reply to the first. I then again called in a few times. Akona was off sick, or the system was offline, or the consultant was on training, excuses galore. I spoke to Tanja who seemed to understand my requirements wrt to the trip and provide sound information, however, when she spoke to Akona wrt to my requirements, Akona phoned me to inform me that she is dealing with my request. Deh…how many times must I tell you what I want. She was to email me the final quotation by the 15 June at the latest, to date no quotation. I called in on the 15 June 2016 (afternoon) and again on the 18 June, guess what Akona was in the UK…Service People…she would not hand my request to Tanja but will not attend to it herself.</p> <p> My dilemma has been ongoing since 16 May 2016, to date trip not booked. <br /> What has happened is that I spend R40.00 in parking and waiting to be attended for a service which the travel agent alludes to providing, but do not provide. This is totally disappointing.</p> <p> </p>