TOTALLY APPALLING CUSTOMER SERVICE & NON- EXISTENT AFTER SALES SUPPORT

Totally appalling customer service and non- existent after sales support . I am a disgusted Flight Centre client who has made several painstaking attempts to have my promised refund paid back to me ( since pre-COVID lockdown restrictions ). After paying for a return flight from South Africa to China via Hong Kong ( as a frequent traveller of Flight Centre International ). I was assured by a service consultant ( Tarek Van Niekerk ) in writing of a fight refund - reference number RMRMPZ, that was due to me in 2019 . After further feedback of refund processing through several months , I was then gifted with a response from a Suzan Zambwe ( Customer Relations Liaison ) who promised a follow up resolution and refund reimbur*****t for the next several months . Sadly the months drag on and unless you as a customer shout & scream , you seem to be a distant memory as a customer .After yet another misleading promise of my refund being sent for processing, I was further frustrated to get an out of office response from the 2 last copied finance reimbur*****t personnel as well ( Jennifer Hare & Tamara Radloff ).

This is totally unacceptable and I am forced to resort to this platform to air my utter frustration & disillusionment as a customer .

I trust that my complaint will get the attention of some caring Flight Centre agent who will process my long standing refund request and revert .