TOTAL INCOMPETNCE AND VERY VERY POOR TRAVEL EXPERTISE --- AVOID THIS COMPANY OR YOU MIGHT BE STRANDED ABROAD !!!!

TRAVEL AGENTS WHO WILL LET YOU DOWN! BE WARNED AND BOOK DIRECTLY DONT WASTE YOUR TIME!!! Very Very disappointed and upset with the Flight Center Kyalami ! When we booked my 66 year old aunts ticket to canada we booked it with a travel agent we though we could depend and trust to make no mistakes , however we were badly let down , They routed her return flight via the united states -Where a visa is required even if in transit ! Had we not figured out sooner she would have been stranded at the airport since the travel agency failed to verify nor inform us that a US visa is required. They not only failed to inform us but charged us approximately R4950 rands extra in order to reroute her flight back, and to top it off left her stranded in transit for over 12 hours. We had to wait helplessy and just hope she would make the journey back ok . This mistake was not even acknowledged as they hid behind terms and conditions instead of stepping up to at least cover half the costs , instead they blamed it on a new employee. Thats an excuse for the term poorly trained staff!!! BOOO to flight centre for letting us down , we trusted your so called expertise but that has seemed to have faded away - my advice ppl rather book direct!shame on you !