TOTAL DISGUST

I have had a nightmare of an experience with Flight Centre purchasing an online ticket. I was initally assisted by a member called Mo who was phenomenal in getting the ticket purchased for my brother-in-law from Cairo to Cape Town. Thereafter all hell broke loose. He was timeously on the airport for his flight on Ethiopian Airlines with a return ticket via Emirates. Ethiopian Airlines refused to give him passage as they could not detect his return flight and same was needed for immigration reasons (despite him having his itinerary with him with all booking refs). They then noted him as a "no show" and he was unable to fly out. I contacted the Flight Centre helpline and was assisted by Sibusiso as Mo was then on leave over the festive period. After about R700 airtime being used (continuous phoning from only my side) I could not be assisted. I was told it was a "no show" and it was no fault of theirs. The return flight not showing on the system was also not their fault. I continuously badgered until I initially succumbed to a refund (having lost almost three quarter of my initial flight price of R11 700.00). To date, a month later, my brother in law still sits in Egypt, employee moved departments then passed it on to somebody else who is now assisting with my refund. I am totally disgusted in the pathetic service and huge loss I had to suffer due to no fault of ourselves. I hope I can be assisted to recover more.