TT
Tin T
1 reviews | Active since May 2021
18 Aug 2021, 10:04
Ticketing
I've booked a flight online with Flight Centre South Africa and the itinerary says "Please ticket before August 19 on 12:22, overdue will cancel the itinerary without notice, thank you". This is my first time using their service, so I tried calling their office to ask what I'm supposed to do to no avail. Their phones never go through except for the one in Sandton and they have no idea what I am supposed to do. I'm left with only a few hours to rectify this. Please help.
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Replies (2)
Flight Centre South Africa's replyOfficial
18 Aug 2021, 10:31Dear Tin T
Thank you for taking the time to share your concerns with us. We are truly sorry to know that the confirmation sent through to you had included information that caused you concern. We can share, that this information, as part of the back-end booking sequences had generated through to your itinerary as a part of the standard summarised information related to your reservation.
It is understandable that this would cause concern and for this, we truly apologise. We have raised your query with our Online booking support team and they will be in touch with you directly to ensure all is in order with your travel reservation.
Thank you for taking the time to reach out and the opportunity to assist.
~E.M.
Thank you for taking the time to share your concerns with us. We are truly sorry to know that the confirmation sent through to you had included information that caused you concern. We can share, that this information, as part of the back-end booking sequences had generated through to your itinerary as a part of the standard summarised information related to your reservation.
It is understandable that this would cause concern and for this, we truly apologise. We have raised your query with our Online booking support team and they will be in touch with you directly to ensure all is in order with your travel reservation.
Thank you for taking the time to reach out and the opportunity to assist.
~E.M.
Best regards,
Flight Centre South Africa's reply18 Aug 2021, 10:31
Official
Dear Tin T
Thank you for taking the time to share your concerns with us. We are truly sorry to know that the confirmation sent through to you had included information that caused you concern. We can share, that this information, as part of the back-end booking sequences had generated through to your itinerary as a part of the standard summarised information related to your reservation.
It is understandable that this would cause concern and for this, we truly apologise. We have raised your query with our Online booking support team and they will be in touch with you directly to ensure all is in order with your travel reservation.
Thank you for taking the time to reach out and the opportunity to assist.
~E.M.
Thank you for taking the time to share your concerns with us. We are truly sorry to know that the confirmation sent through to you had included information that caused you concern. We can share, that this information, as part of the back-end booking sequences had generated through to your itinerary as a part of the standard summarised information related to your reservation.
It is understandable that this would cause concern and for this, we truly apologise. We have raised your query with our Online booking support team and they will be in touch with you directly to ensure all is in order with your travel reservation.
Thank you for taking the time to reach out and the opportunity to assist.
~E.M.
Best regards,
Flight Centre South Africa's replyOfficial
20 Aug 2021, 10:08Dear Tin T
Thank you again for allowing us the chance to assist and to provide you with clarity regarding the booking information that had been generated through in your booking confirmation. We would always want to ensure we are available to our customers and we truly apologise that you experienced difficulty when trying to get in touch.
We are truly happy to know that all is in order with your travel and that you have now received the needed assistance.
~E.M.
Thank you again for allowing us the chance to assist and to provide you with clarity regarding the booking information that had been generated through in your booking confirmation. We would always want to ensure we are available to our customers and we truly apologise that you experienced difficulty when trying to get in touch.
We are truly happy to know that all is in order with your travel and that you have now received the needed assistance.
~E.M.
Best regards,
Flight Centre South Africa's reply20 Aug 2021, 10:08
Official
Dear Tin T
Thank you again for allowing us the chance to assist and to provide you with clarity regarding the booking information that had been generated through in your booking confirmation. We would always want to ensure we are available to our customers and we truly apologise that you experienced difficulty when trying to get in touch.
We are truly happy to know that all is in order with your travel and that you have now received the needed assistance.
~E.M.
Thank you again for allowing us the chance to assist and to provide you with clarity regarding the booking information that had been generated through in your booking confirmation. We would always want to ensure we are available to our customers and we truly apologise that you experienced difficulty when trying to get in touch.
We are truly happy to know that all is in order with your travel and that you have now received the needed assistance.
~E.M.
Best regards,