Ticket says non-refundable but FC promised refund.

I wrote a review earlier in the week about the refund that I was promised by Flight Centre but was never given. Lorraine came back to me yesterday saying that the ticket clearly says non-refundable. However, in one of the first emails between Lorraine and me she clearly stated that she had spoken to BA and they were willing to do a refund. I feel that this is not fair and provides misinformation. I still feel that Flight Centre should do the refund based on the initial communication between us.