MJ
Mareldia J
1 reviews | Active since Feb 2013
21 Sept 2019, 13:26
Thomas Cook going bust and travel agent caught with pants down
This morning we were informed the Thomas Cooke is going bust. We contacted your Sea Point branch and asked them what it meant. I was then told they would address the matter on Monday even though the branch was not closed yet.
We then went to said branch and was given the run around (she only became aware of the matter after we told her to Google it) we then asked to speak to someone higher than her and her manager clearly wanted to avoid us too.
What are you guys doing with regards. To this matter as we have. Paid for. Our tickets a few days ago, our visas have been paid for and our accommodation is being booked.
Kind regards
Marildia ***
Helpful (0)
Replies (4)0
Replies (4)
Flight Centre South Africa's replyOfficial
22 Sept 2019, 10:57Dear Marildia
The matter is still being investigated as no official communication has been released regarding any reaccommodation policies if any. We unfortunately cannot provide you with feedback that is not factual. Once we have the necessary information we will share this with you.
-K. T
The matter is still being investigated as no official communication has been released regarding any reaccommodation policies if any. We unfortunately cannot provide you with feedback that is not factual. Once we have the necessary information we will share this with you.
-K. T
Flight Centre South Africa's reply22 Sept 2019, 10:57
Official
Dear Marildia
The matter is still being investigated as no official communication has been released regarding any reaccommodation policies if any. We unfortunately cannot provide you with feedback that is not factual. Once we have the necessary information we will share this with you.
-K. T
The matter is still being investigated as no official communication has been released regarding any reaccommodation policies if any. We unfortunately cannot provide you with feedback that is not factual. Once we have the necessary information we will share this with you.
-K. T
Flight Centre South Africa's replyOfficial
22 Sept 2019, 11:18Dear Marildia
We understand that you are concerned regarding your travel arrangements. Our Customer Experience Team will be in touch once we have official confirmation and communication from the supplier.
-K.T
We understand that you are concerned regarding your travel arrangements. Our Customer Experience Team will be in touch once we have official confirmation and communication from the supplier.
-K.T
Flight Centre South Africa's reply22 Sept 2019, 11:18
Official
Dear Marildia
We understand that you are concerned regarding your travel arrangements. Our Customer Experience Team will be in touch once we have official confirmation and communication from the supplier.
-K.T
We understand that you are concerned regarding your travel arrangements. Our Customer Experience Team will be in touch once we have official confirmation and communication from the supplier.
-K.T
Flight Centre South Africa's replyOfficial
23 Sept 2019, 18:05Dear Marildia
Thank you again for reaching out to us and for allowing us the opportunity to provide you with clarity on what had transpired with Thomas Cook.
Our Customer Experience department has provided you with alternate options and thorough feedback on the information we now have at hand.
We await your further advice on how you wish to go ahead.
~E.M.
Thank you again for reaching out to us and for allowing us the opportunity to provide you with clarity on what had transpired with Thomas Cook.
Our Customer Experience department has provided you with alternate options and thorough feedback on the information we now have at hand.
We await your further advice on how you wish to go ahead.
~E.M.
Flight Centre South Africa's reply23 Sept 2019, 18:05
Official
Dear Marildia
Thank you again for reaching out to us and for allowing us the opportunity to provide you with clarity on what had transpired with Thomas Cook.
Our Customer Experience department has provided you with alternate options and thorough feedback on the information we now have at hand.
We await your further advice on how you wish to go ahead.
~E.M.
Thank you again for reaching out to us and for allowing us the opportunity to provide you with clarity on what had transpired with Thomas Cook.
Our Customer Experience department has provided you with alternate options and thorough feedback on the information we now have at hand.
We await your further advice on how you wish to go ahead.
~E.M.
Flight Centre South Africa's replyOfficial
30 Sept 2019, 14:16Dear Mareldia
Thank you for your patience in affording us the opportunity to assist.
We confirm that new travel arrangements have been confirmed at no additional cost to you, to ensure you can still enjoy your holiday as planned. We are mindful that having your arrangements in place was of paramount importance to you and we are thrilled that the matter has now been resolved.
~E.M.
Thank you for your patience in affording us the opportunity to assist.
We confirm that new travel arrangements have been confirmed at no additional cost to you, to ensure you can still enjoy your holiday as planned. We are mindful that having your arrangements in place was of paramount importance to you and we are thrilled that the matter has now been resolved.
~E.M.
Flight Centre South Africa's reply30 Sept 2019, 14:16
Official
Dear Mareldia
Thank you for your patience in affording us the opportunity to assist.
We confirm that new travel arrangements have been confirmed at no additional cost to you, to ensure you can still enjoy your holiday as planned. We are mindful that having your arrangements in place was of paramount importance to you and we are thrilled that the matter has now been resolved.
~E.M.
Thank you for your patience in affording us the opportunity to assist.
We confirm that new travel arrangements have been confirmed at no additional cost to you, to ensure you can still enjoy your holiday as planned. We are mindful that having your arrangements in place was of paramount importance to you and we are thrilled that the matter has now been resolved.
~E.M.