The worst customer service in the world

I opened a gift registry in 2011 for my wedding with Flight Centre Sandton branch. I was told by the person who assisted me at that time that the money deposited in the gift registry by my guests will always be available and that the gift registry does not expire. I visited the store several times after my wedding during the subsequent years just to check if my money was still available and I was told everything was fine, until I went back sometime last year and I was told by one consultant that my money was no longer available because I took too long without using the money. the matter was then resolved by the store manager who then assured me that my money will always be available. On the 26th February 2015 I contacted the store in order to redeem the gift registry and use the money to book a flight. The phone was answered by a lady named Joelle and she promised that she will assist me and even promised to speak her manager because she had no idea how the gift registry works. It's now been 6 days and I still have not received any assistance from her. Every time she promises to call me back, she never does. Now I don't know what else to do.<br> <br> Disgusted and disappointed Kholofelo