The worse experience which caused me dearly

Dear Esther  Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.  Our records our Travel Expert provided you with several quotes for your travel and had in-depth discussions with you regarding your trip spanning several weeks.   Furthermore, your flight reservations were concluded with your current travel arrangements. It has been ascertained the flight options were sent to you in the form of a quote first and again in the invoice you received to finalize the reservation.   When receiving the Customer Acceptance Link it is the customers responsible to ensure they are happy with the travel arrangements set aside before making payment. Customers have the responsibility to review the attached invoice and accept these prior to making payment. Which was done in order for the system to allow payment.  Additionally, our records show no indication of an unsatisfactory departure time being brought to the respective Travel Experts' attention at the time. We have no doubt our Travel Expert would have sourced alternative options had she been made aware of the same.   The options to change your flight have been provided to you and we regret that you are not happy with the cost implication to change your flights. We must bear in mind that you are travelling during a peak period and there is limited availability and unfortunately, we were unable to source a more cost-effective flight at this time. 
 Certain bookings may be non-refundable, and you will be liable for cancellation penalties or date change penalties should you wish to change or cancel your booking, in accordance with the third-party service provider’s cancellation policy and/or fare rules. We will only be able to provide you with the remedy provided by the third-party service provider (if any)  On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Based on the outcome of our investigation, regrettably, Flight Centre is unable to absorb the cost of the change fee applicable to moving your flight to an alternate time of departure.  We trust you will find the above in order and remain at your disposal.  Kind Regards ~T.M