1 reviews | Active since Jun 2024
The worse experience, terrible, bad frustrating Flight Centre Customer Service
I'm mailing you in the hope that anyone can assist me with my rebooking I am struggling since a week and more several mails, phoning the online support team and requesting a rebooking. the flight centre call centre - which is an absolute nightmare – the agents are simply not very competent at all for that matter
I lost recently my husband Air France has approved my future rebooking until March 2025 So I want to leave on the 26 of June 2024 and the booking can be done But The agents are capable to deal with it !!! I accepted to a secure change which would cost Ok But not buying a new fare ticket taking about luggage etc…. which is nonsense because I am in Premium economy they must have got the wrong costing or simply don’t know how to deal with it. No call back No effort to reach out to me.
So I can tell the worst service ever. ***0 / L5UX28
I need help to fixe my rebooking
We deeply apologize for the difficulties you've encountered with your rebooking and for the inconvenience this has caused you during such a difficult time. We understand the urgency and importance of resolving your issue and will prioritize it. A Customer Experience expert will contact you shortly to escalate your matter to the support team to obtain feedback and assist.
Thank you for bringing this to our attention, and we appreciate your patience.
~A.C
We deeply apologize for the difficulties you've encountered with your rebooking and for the inconvenience this has caused you during such a difficult time. We understand the urgency and importance of resolving your issue and will prioritize it. A Customer Experience expert will contact you shortly to escalate your matter to the support team to obtain feedback and assist.
Thank you for bringing this to our attention, and we appreciate your patience.
~A.C
Thank you for taking the time to express your concerns. We are truly sorry for the frustration you have experienced. Our records indicate that our Online Support team has been in contact with you and provided you with a breakdown regarding your matter. They will be reaching out with a resolution once they have received feedback from the Airline.
~L.R
Thank you for taking the time to express your concerns. We are truly sorry for the frustration you have experienced. Our records indicate that our Online Support team has been in contact with you and provided you with a breakdown regarding your matter. They will be reaching out with a resolution once they have received feedback from the Airline.
~L.R