1 reviews | Active since Mar 2012
Thank you Chanelle, WE VALUE YOU.
Chanelle, Thank you for your assurance and assistance during a very hard time, Long story short, Qatar canceled all flights to Istanbul due to the heavy snowfall. Qatar and airport staff were clueless and referred us to Flight Centre. This is where Chanelle made the difference.
Qatar being clueless of canceled flights and refusing boarding without any notice to passengers, No information could be provided as for re-booking or alternative arrangements by Qatar themself (I know, very strange). This left us in the dark. I contacted Flight centre on the provided number and Chanelle assured us that Qatar will be made aware of our situation and a way forward will be given, by the next morning after resolving a long dispute with Qatar Chanelle managed to provide us with 2 options, Re-book for a different date at no additional costs or a Full refund from the airline.
Being Covid pandemic and the additional stress of Travel, Knowing Chanelle has our back is very reassuring. I am happy with the amazing service I have been afforded.
Thank you Chanelle.
Thank you very much for the incredible feedback for Chanelle Moses in our OBT Support team, We know that delivering phenomenal service is part of Chanelle's DNA and we are delighted it was translated in the interaction with you. We will be sure to share your positive sentiments with Chanelle and her peers. ~T.M
Thank you very much for the incredible feedback for Chanelle Moses in our OBT Support team, We know that delivering phenomenal service is part of Chanelle's DNA and we are delighted it was translated in the interaction with you. We will be sure to share your positive sentiments with Chanelle and her peers. ~T.M