1 reviews | Active since Mar 2009
Terrible service - rather do your own bookings!
My parents went to Flight Centre in Randridge Mall and were provided a quote for R18 000,00 for a trip to Cape Town. The quote was accepted and my parents said they would go in and pay the amount the next day, as they had to withdraw the cash, which was agreed to by the staff.
The following morning at 09h00 they went to Flight Centre with the money but were told they must now pay and extra R4000,00 for breakfasts yet breakfasts were INCLUDED in the quote! (Flight Centre - a quote is a statement of the price at which a business will supply goods or services. When your quote is accepted, you have formed a contract.)
My parents said this was unacceptable and that they will be taking this further.
The next day they are told that the breakfast is included - but they must now pay and extra R1000,00 for the flights!
This is either incompetence or blatant misrepresentation.
Thank you for sharing your parents' experience with.
We appreciate that you are frustrated and will be in touch with you to get more information on your experience.
Kind Regards
~E.M.
Thank you for sharing your parents' experience with.
We appreciate that you are frustrated and will be in touch with you to get more information on your experience.
Kind Regards
~E.M.
We confirm that a representative from our Customer Care Team has been in touch with you directly to discuss the matter. We regret that the solution proposed to absorb the difference in pricing has been declined by your dad and that we have unfortunately not been able to assist in securing travel on this occasion.
We always value customers who are keen to give us their feedback and will ensure that your experience is shared with our senior management team. We don’t like to see our customers upset and inconvenienced. We always strive to create a positive customer experience and regret that this has not translated into your experience with our company.
~K.T
We confirm that a representative from our Customer Care Team has been in touch with you directly to discuss the matter. We regret that the solution proposed to absorb the difference in pricing has been declined by your dad and that we have unfortunately not been able to assist in securing travel on this occasion.
We always value customers who are keen to give us their feedback and will ensure that your experience is shared with our senior management team. We don’t like to see our customers upset and inconvenienced. We always strive to create a positive customer experience and regret that this has not translated into your experience with our company.
~K.T