Terrible service! Not even receiving feedback from customer experience team

Terrible service!!!!!! This is my second Hello Peter review with the hope of getting some answers. The customer experience team is simply ignoring me as I have been waiting for an answer from them since the 19th of May (I am not even going into detail about the long waiting periods for email correspondence these past two years). My flight tickets were booked in 2020, but no one shared flight numbers with me as the person who assisted me left flight centre shortly after! Flight centre did not share crucial details with me regarding a possible flight voucher to rebook again (due to Covid-19) and now I have lost two flight tickets (and thus the money) due to their incompetence! This is not acceptable, I honestly don't know why we are paying a company to book our holidays if they can't even do just that? Non-existing communication skills! Flight centre, what are you going to do about this? Just ignore me and let me take the loss for your poor communication and planning skills?